QTImages offers a money back guarantee for faulty goods provided we are notified in writing, either by email or letter, within 7 days from the day after you receive the goods. In your notification to us, please clearly state your name, address, order number, date of purchase and your reasons for returning your order. We will then issue you with a Return Material Authorisation (RMA) that must be used when returning your order. No returned items will be accepted by QTImages without an authorised RMA.
All items must be returned with their original packaging.
We will only pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs.
We will refund the purchase price, less any applicable shipping costs, within 30 days of receiving written notice of your intention to return your order provided that we have received the returned items in that time.
For additional information on our Cancellation, Return and Refund policy please refer to Section 7 of our standard Terms and Conditions.